Incident Description:   I received a Fragrant Jewels Candle as a gift. The candle had been lit this morning for about an hour when my husband blew it out. A few moments later he went to put the lid on the candle and the top part of the candle exploded into pieces. The lid did not explode, it was the glass part that holds the candle that exploded. The lid he tried to put on the candle came with candle when it was new.

Incident Description:   Dispatched for a special service for a resident complaining of a liquid candle that would not extinguish. Arrived to find candle on hutch in living room. Candle is in a glass container approximately 3" in diameter and 3-4" tall. Candle is burning throughout most of the surface, several inches high, and is burning out of control. Sparks seen coming from candle. Resident states candle was burning up to a foot high and container started to crack and break. Container is broken with top...

Business Comments:  Because customer satisfaction and safety are of the utmost importance to us, all Gold Canyon candles have been extensively tested under very rigorous burn conditions and they meet all applicable industry and governmental standards including those of ASTM International with respect to performance and safety. As a result, we are confident our candles are safe when used as directed. It is very important for all consumers to read and follow label directions and warnings whenever burning a...

Incident Description:   I purchased a large jar candle from Yankee Candle in May 2015. I used the candle in my living room on my brand new coffee table with a table runner under the candle. I trimmed the wick and used the "safe candle" instructions suggested by Yankee. I was cleaning the next day and i was dusting my coffee table and tried to remove the table runner and the candle from the table and the runner had melted to my table. The table runner was melted to the bottom of the candle as well. The...

Incident Description:   A flared and candle burned out of control. The home owner moved the candle to her sink and attempted to extinguish the candle with water. The flames reached the ceiling when the home owner applied water to the candle. The home owner called the fire department. Fire fighters responded and extinguished the candle. There were no injuries.

Incident Description:   Several years ago I purchased three Voluspa glass container scented candles at Villagio Inn & Spa in Yountville, CA. Over the years I have discovered that each of the glass containers have cracked, and even burst apart. Each time the candle remained lit as the melted wax poured out of the container. In one instance the wax poured out onto a coffee table, lighting the table on fire and causing smoke damage to my home. I was actually able to witness the last incident. I was burning a...

Incident Description:   I had bought a pillsbury candle made by star candle company i lit it and put it on a shelf with nothing around it in my bathroom somehow the candle glass broke and the candle caught on fire

Incident Description:   LANGLEY EMPIRE CANDLE EXPLODED AND THREW GLASS AND HOT WAX EVERYWHERE. THE CANDLE WAS PURCHASED AT KOHL'S LAST WEEK. IT WAS UNDAMAGED TO THE NAKED EYE AND I HAVE USED THESE CANDLES BEFORE. THE CANDLE IS FROM THE HOLIDAY MEMORIES COLLECTION, WHITE CHRISTMAS, 17 OUNCES IN A GLASS JAR. THE CANDLE SEEMED TO EXPLODE FROM THE TOP BASE MID WAY DOWN THE CONTAINER.

Business Comments:  The consumer neglected to mention her use history and has not contacted the manufacturer as of January 27, 2015. This particular jar is used in hundreds of thousands of candles every year and we have never heard of an "exploding candle" when the product is used properly. Investigation of any issues with any of our candles has always concluded in misuse or negligence by the consumer. Our products are held to the highest standard of testing and processing. In this particular case, we do not...

Incident Description:   I lit my 3-wick Bath and Body Works candle and started watching a movie with my children. About an hour later, I looked over and saw the candle flame was nearly a foot high. The entire candle container was full of flames. I had the candle in a Bath and Body Works metal holder. After a few unsuccessful attempts to extinguish the candle, I panicked-- thinking about the candle catching my house on fire and putting my family's safety at risk. I grabbed two oven mitts, and tried to move the...

Business Comments:  Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. Because the incident you have described in the report does not provide any information about the specific fragrance or style of the candle, we would appreciate the opportunity to discuss this particular incident with you personally. We encourage you to call our Customer Care Center at 1-800-395-1001 between the hours of 9 a.m. and 5...

Incident Description:   Caller is reporting that the batteries he had in a candle exploded, he stated that the candle was not in use when the incident occurred. He stated that he had just placed the batteries inside the candle, these batteries came with the candle as a set. Caller stated that the candle was placed in a window sill. The container that holds the batteries in the candle disseminated during the incident. 12/19 Caller stated that he contacted the seller Amazon and they contacted the distributor...

Incident Description:   The consumer has used the candle over the past 3 - 4 years.. The candle is approximately 8" in diameter. She generally used the candle for approximately 1 hour at a time. All 4 of the candle wicks were lit and they burned for approximately 10 - 15 minutes, when the flame arose to approximately 6" high. The consumer went and picked up a kitchen lid and placed it over the candle to extinguish the flame. There was no property damage. The consumer estimates that the candle cost...